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+--- Thread: Qualities to Search for in a PSA (/showthread.php?tid=5855)
Qualities to Search for in a PSA - FazalGR - 09-18-2024
1. Portal for clients
Certain rmm tools and PSA software provide service desk options, ticking management, and customer relations features. Additionally, it can be a very helpful resource for clients to log in and view documents and materials. Examine what your organization currently possesses and what it is willing to develop in order to determine whether these new features are advantageous. For instance, if your MSP lacks client support documents and lacks the time to create them, then a client assistance desk may not be a necessary feature.
2. Possibilities for customization
Make sure the PSA is compatible with your unique business procedures and workflows. The customization choices typically differ throughout different price points. Compare various platforms to determine which one best meets your needs.
3. Invoicing and billing
Many hassles and difficulties will be made simpler by automated banking operations. Promptly, Billing clients also foster an exceptional professional relationship. Ensuring that the PSA runs through designated workflows helps guarantee that the MSP receives payment for completed services on schedule.
[b][color=black][font=Calibri, sans-serif]Also Read: What is BSSID?